Portsmouth Homes policies, strategies and reports

Share your views on housing policies and services and help shape future Portsmouth Homes decisions.

Learn how Portsmouth Homes assesses and provides aids and adaptations to help residents live independently and safely in their homes.

Learn how Portsmouth Homes supports secure tenants who need to move due to essential works.

Learn how Portsmouth Homes responds to anti-social behaviour.

Learn how Portsmouth Homes manages asbestos in homes and buildings to keep residents, staff and contractors safe.

Find out when Portsmouth Homes may charge residents for repairs and how recharge decisions are made.

Learn how Portsmouth Homes provides accessible services and communication.

Learn how Portsmouth Homes investigates and addresses damp, condensation and mould in residents' homes.

Learn how Portsmouth Homes supports tenants and leaseholders affected by domestic abuse.

Learn how Portsmouth Homes maintains electrical safety in homes and communal areas through inspections and testing.

Learn how Portsmouth Homes promotes equality, diversity and inclusion when delivering housing services.

Learn how Portsmouth Homes manages fire safety risks and helps keep residents safe in their homes.

Learn how Portsmouth Homes carries out gas safety inspections, servicing and maintenance to protect residents.

Learn how Portsmouth Homes responds to hate crime and hate incidents.

Learn how Portsmouth Homes helps tenants move to a home that better meets their needs.

Find out when you need permission to make improvements or alterations to your Portsmouth Homes property.

Learn how Portsmouth Homes handles complaints about their landlord services.

Learn how Portsmouth Homes allocates council homes fairly and transparently based on housing need and eligibility.

Learn how Portsmouth Homes inspects, maintains and monitors lifts to keep them safe and reliable.

Learn how Portsmouth Homes manages unreasonable behaviour.

Read the policy on mobility scooter storage, including safety rules and requirements.

Check the pets policy for Portsmouth Homes tenants and understand rules for keeping animals in your home.

Find out how Portsmouth Homes sets, reviews and manages rents and service charges.

Learn when Portsmouth Homes may offer an allowance instead of carrying out certain repair or maintenance works.

Learn what repairs and maintenance services Portsmouth Homes provides and what residents can expect.

Learn how Portsmouth Homes identifies, prioritises and delivers improvements to its homes and estates.

Learn how Portsmouth Homes supports residents who may need help to evacuate safely in an emergency.

Find out how eligible tenants can apply to buy their council home through the Right to Buy scheme.

Learn about your rights to qualifying repairs and the timescales Portsmouth Homes must meet.

Learn how Portsmouth Homes helps protect children and adults who may be at risk of abuse, neglect or harm.

Learn about the services, rights and responsibilities associated with owning a shared ownership home through Portsmouth Homes.

Learn how succession works when a Portsmouth Homes tenant passes away.

Learn how Portsmouth Homes prepares empty properties for new tenants and reduces the time homes remain vacant.

Learn how Portsmouth Homes manages water hygiene and water safety risks in its homes and buildings.

Learn how Portsmouth Homes manages access to your home.

Read sheltered housing guidance, including eligibility, services and how to apply.