This policy explains how Portsmouth Homes supports staff and others working on our behalf to have the skills, knowledge, experience and behaviours needed to deliver safe, professional and resident-focused housing services.
It sets out the standards of conduct we expect when working with residents, colleagues, contractors, councillors, partners and the wider community. The policy also explains how competence is supported, assessed and monitored through recruitment, training, supervision, professional development and quality assurance.
We are committed to treating residents fairly and with respect, maintaining high professional standards and creating a culture of continuous learning and improvement. Resident feedback, complaints and service reviews help us monitor performance and improve the services we provide.
For full details on professional standards, staff competence, training requirements, responsibilities and how concerns are managed, read the full policy.
