This policy explains how Portsmouth Homes manages information about residents, homes and services. It sets out how information is collected, used, shared, protected and securely disposed of throughout its lifecycle.
The policy covers all information used to deliver housing services, including personal information, housing records, safety information, complaints and service performance data. It explains how we keep information accurate and secure, meet our legal responsibilities, and make sure information is only shared when there is a lawful reason to do so.
We use information to provide safe and effective services, make informed decisions, respond to residents' needs and identify opportunities for improvement. Feedback, complaints and service information help us learn, improve services and demonstrate accountability.
For full details on how we manage information, protect personal data, share information and support residents' rights, read the full policy.
