This policy explains how Portsmouth Homes responds to reports of damp, condensation and mould within residents' homes. It sets out how we investigate concerns, identify causes and take action to reduce risks to residents and properties.
We take a proactive, zero-tolerance approach to damp and mould. Every report is assessed on its individual circumstances, and we will work with residents to identify appropriate solutions. Where necessary, we will investigate building defects, carry out repairs and provide practical advice and support.
Residents are encouraged to report damp and mould as soon as possible. For full details on inspections, timescales, responsibilities and available support, read the full policy.
