This policy explains the circumstances in which Portsmouth Homes may provide an allowance instead of carrying out certain repairs or maintenance works. It sets out how eligibility is assessed and how decisions are made.
We aim to use resources effectively while ensuring homes remain safe and maintained to the appropriate standard. Decisions are made fairly and consistently, taking account of the nature of the work and the individual circumstances involved.
For full details on allowances, eligibility criteria and the decision-making process, read the full policy.
