This policy explains how Portsmouth Homes delivers repairs and maintenance services to its homes and communal areas. It sets out the standards residents can expect and the responsibilities of both Portsmouth Homes and residents.
We are committed to maintaining safe, secure and well-maintained homes. Repairs are prioritised according to urgency, and we aim to provide a responsive and reliable service that meets residents' needs.
Residents are encouraged to report repairs as soon as possible and provide access where required. For full details on repair categories, response times and responsibilities, read the full policy.
