As your landlord, we are regulated by the Social Housing Regulator. This means we must:
- provide homes that meet the Government’s Decent Homes Standard
- follow health and safety laws, including managing asbestos, and ensuring gas, water, and electrical safety
- make sure all homes are fit to live in Housing health and safety rating system (HHSRS)
Portsmouth Homes is responsible for maintaining the structure of your home and the installations in your home.
The structure includes, for example:
- outside – roof, chimney, foundations, drains, gutters, pipes, and external walls, doors and window frames.
- inside – walls, floors, ceilings, doors and door frames
We are not responsible for repairs needed because of misuse, damage or neglect by you or any member of your household, any visitors or pets.
The installations in your home include, for example:
- water pipes and tanks
- electrical installations including wiring, sockets and light fittings
- gas installations including all pipework
- heating installations including appliances, boilers and radiators
- kitchen units, sinks and worktops
- bathroom installations including wash hand basins, baths and toilets.
We are not responsible for repairs to any installations fitted without our written consent.
Portsmouth Homes is also responsible for communal areas:
- outside – gardens and pathways
- inside – staircases, corridors and lifts