How to report damp and mould in your Portsmouth Homes property

Reporting damp and mould to Portsmouth Homes is the right thing to do, and the earliest this can be done, the easier it will be to resolve. Do not try to remove with a brush or hoover as this can lead to the mould spreading further round your home.

Any signs of damp should be reported to the customer repairs team as soon as possible as this will need to be cleaned off and treated with fungicidal treatment.

For more information on damp, black mould and how to prevent it, please read our leaflet on condensation and mould – advice for tenants.

Contact the customer repairs team during office hours 8am to 5pm Monday to Friday using the below contact information, to report damp and mould in your property or its communal areas. You can still contact the below number outside of this period to be put through to the out of office hours team.

Customer Repairs Team contact details

• Email: CustomerRepairsTeam@portsmouthcc.gov.uk
• Phone: 023 9284 1311

Watch our video on what to look out for when you see condensation, damp and mould in your Portsmouth Homes property.

Watch time: 4 mins