When we carry out improvements to your home

We are responsible for maintaining and improving all housing properties. We continually assess their condition and have a schedule of planned maintenance programmes, such as replacing property doors on groups of properties.

For information about planned maintenance schemes in your area, contact the customer repairs team. 

• Email: CustomerRepairsTeam@portsmouthcc.gov.uk
• Phone: 023 9284 1311

We will talk to you about any major changes or issues that affect your home.

If we need to carry out major work to your home, we always try to arrange it so you can stay there while the work is being done.

Very occasionally, we may have to do work that requires you to move to temporary accommodation. If this happens, we will do our best to arrange temporary accommodation which suits your needs and will try to offer similar property in an area of your choice. We will make a reasonable offer based on what is available.

Whatever happens, you will not be charged any additional rent on top of what you were paying, and you might be entitled to a disturbance allowance.

We will ask for your feedback once a repair or planned maintenance is completed. We, or the contractor, will invite you to rate the service you received and ask for any suggestions.