Portsmouth City Council is committed to supporting older and vulnerable people to live independently at home. The charges we make go directly to improving our services.
Peace of mind, day and night, all year round
Our monitoring centre operates 24 hours a day, 365 days a year. Friendly, professional operators are only a button press away, so you know that you are never alone.
Accredited monitoring centre
Our monitoring service is a member of the Telecare Services Association who regulate the industry, so you know our service is of the highest standard.
Local service for Portsmouth people
The service is available to anyone in Portsmouth who might benefit from it. Some of our customers have a physical or learning disability, a medical condition, or are recovering from illness. Others are concerned for their security rather than their health.
Competitive pricing combined and the highest standards
Our service is cheaper than many others because installation is free, and there are no hidden extras. Call outs are free, and any extra equipment you need will be fitted free of charge.
Speedy, responsive service
We can book an installation as soon as you contact us and install Telecare within two to three working days.
Same day call-out service
If you have a problem with your equipment for whatever reason we will visit you the same day.
24-hour response service
We now offer a 24-hour response service where Portsmouth City Council will respond to your emergency calls 24 hours a day, 7 days a week.
You’re safe with us
Your safety and peace of mind are our priority, so you can be assured that all information you give to us is kept secure, and not shared with any other organisations. Read our privacy notice.
Our website and email address are secured to the highest standards. All information you enter is protected and encrypted to government standards using the latest technology.