We’re working with Portsmouth Mediation Service to pilot a scheme to help landlords and tenants navigate difficult situations in a more positive way.
The mediation service offers free, independent advice and support for both landlords and tenants that find themselves at odds on a range of topics, including rent arears and repairs.
Specially trained staff will act as mediators to explore the root causes of issues, look at options and wherever possible will help agree an approach that works for both parties. The service uses what’s called a restorative approach, which focuses on facilitating positive communication and helps repair relationships so that everyone concerned can achieve a better outcome. You can find out more about restorative approaches on the Portsmouth Mediation Service website.
They can also help put you in touch with other organisations that can offer practical advice and support.