Our performance

We want to be open and honest with you about how we’re performing so you can hold us to account and know what we’re doing to improve going forward.

On this page you’ll find stats and survey findings on our current performance as your neighbourhood services. If you want to find out how we’re doing across other areas, plus more info on why we’re sharing this info, visit our landlord performance page.

How you rated us in the most recent Tenant Satisfaction Measures survey:

• 69% of you feel we make positive contributions to your neighbourhood.
• 80% of you feel we keep communal areas clean and well maintained.
• What you said we did well: “If I call to report littering they come straight away.”
• What you said we could improve: “The council needs to address those tenants who keep their properties in an unacceptable state.”

Greening your neighbourhoods has many benefits, like contributing to biodiversity and tree canopy (grass and trees) and reducing hard surfaces to improve drainage. We carried out 6,983 gardening tasks across 2023/24, and we planted:

• 323 Shrubs
• 250 Hedge whips
• 164 Perennials
• 65 Hedges
• 40 Sedges
• 22 Grass areas
• 20 Trees
• 7 Roses
• 6 Sedums
• 4 Ferns
• 852m2 of wildflower meadows

In addition, in Buckland, £80,000 was invested in landscaping sites including Linklater Path, Duke Crescent and Northbrook. Funding was sought and obtained via the Greening the City Fund. The ambition is to help increase the tree canopy and reduce the amount of concrete used on estates by setting areas back to grass and shrubs. This in turn helps with drainage, as well as looking more appealing for everyone.

We recognise that to live comfortably, side by side with neighbours, we need to help tackle day-to-day challenges. For example, we have:

• Responded to 366 calls to deal with and investigate dog fouling
• Investigated and responded to 11,182 instances of fly tipping across our estates
• Returned 1,900 shopping trolleys
• Sorted out 9,643 contaminated bins so that rubbish could be collected
• Carried out 70,529 cleaning jobs
• Piloted a bin replacement scheme in Portsea, looking at how we can support you to recycle
• Completed 9,440 block checks
• Responded to 1,596 requests for support with anti-social behaviour

Getting your feedback is vital in helping us shape how we deliver our services to you. That’s why we run:

• Neighbourhood walkabouts so you can meet people in charge and talk about your area
• Focus groups and scrutiny panels so you can share your views and assess how we’re doing

In fact, from a recent scrutiny panel, we learned:

• New ways of wording parts of our webpages to make it easier to understand
• Different ways to offer our engagement sessions to be more accessible
• That less is more when it comes to the amount of information we provide tenants on our website

To improve our cleaning of communal areas and grounds maintenance, next year we’ll:

• Make sure our cleaning and gardening services are responsive to need
• Continue to educate tenants about respecting communal areas and what it means to be a good neighbour
• Seek to increase the visibility of our neighbourhood inspections