This policy explains how Portsmouth Homes makes its services and communication accessible and fair for everyone, in line with the Equality Act 2010.
We will provide clear communication and make reasonable adjustments where needed to remove barriers. This may include providing information in a different format, preferred contact methods or extra support. Adjustments are considered individually, and you do not need a formal diagnosis to request one.
We will listen to your needs, record agreed adjustments and review them where needed. If we cannot agree to a request, we will explain why.
For full details, including examples of adjustments and how decisions are made, read the full policy or the quick guide.