This policy explains when and why Portsmouth Homes may need access to your home, how visits are arranged, and the responsibilities of both residents and Portsmouth Homes. It supports the delivery of essential services such as safety checks, repairs, inspections and tenancy management, while respecting privacy, individual circumstances and any support needs.
We will provide clear information about why access is needed, give notice wherever possible, offer reasonable adjustments and treat residents and their homes with respect. Most visits are arranged by appointment, although emergency access may sometimes be required to protect people, property or welfare.
Residents are expected to work with us to arrange access and let us know about any communication or support needs. If access cannot be gained, we will make reasonable attempts to contact and support residents before considering any further action. For full details on access arrangements, responsibilities and emergency situations, read the full policy or the quick guide.