This policy explains how Portsmouth Homes manage unreasonable behaviour in a fair and proportionate way.
We understand that situations can be stressful. However, we expect everyone to treat others with respect. Abusive, threatening or persistently unreasonable behaviour will not be tolerated. We may take action to protect the safety of residents, staff and contractors.
If behaviour becomes unreasonable, we may apply temporary contact conditions, such as limiting how or when you contact us. These will be clearly explained, proportionate and regularly reviewed.
For full details, including examples, how decisions are made and how to request a review, read the full policy or the quick guide.