Where to put your bins
If you are in a house with a forecourt/front garden, put your bins out on the pavement. Make sure they are easily accessible (not behind a gate or a wall), and the bin handle faces the pavement.
If you are in a flat-fronted property, use strong rubbish sacks or use a regular round dustbin to stop cats and foxes getting to your rubbish.
If you live in a flat, put your rubbish in your communal bins and we’ll collect it from there.
When to put your bins out
We collect bins between 6am and 4pm. Put your bins out before 6am on collection day or after 7pm the night before.
Bring your bins back by the end of collection day. Bins and sacks must not stay on the pavement outside these times. If bins are left out, they may be removed or replaced with a smaller one.
If you need help putting your bins out due to mobility issues, you can request an assisted bin collection.
Missed collections
If you followed the guidance on this page but your bin wasn’t collected, you can report a missed collection through the online portal.
Leave your bin at the boundary of your property. We’ll try to empty your bin within one to two working days after it’s reported. It may take longer in busy periods.
If your bin was removed
Bins are only allowed on the pavement on collection day and the evening before, after 7pm.
If you leave your bin on the pavement outside of these times, we will send you a reminder letter. If you keep leaving it out, we will remove it. Recycling bins left out can be replaced with smaller bins to make them easier to bring in.
What you can do
We won’t send you another rubbish bin.
For your rubbish collection, you can choose one of the following:
- put up to 3 standard size bags (generally up to 80L each) on the pavement
- put up to 3 standard size bags in your own round dustbin.
You must recycle properly so your rubbish fits within the three-bag limit.
Rubbish bags and dustbins can only be on the pavement on collection day and the evening before, after 7pm.
More information
Find out more about other doorstep collections: