Frequently asked questions

We take the garden waste collected to facilities near Basingstoke and Winchester for composting. You can buy the compost from Hampshire Household Waste Recycling Centres under the brand Pro-Grow.

Subscriptions are for 1 year – you can opt for autorenewal if you sign up online. You will be notified once the renewal period for your subscription is open, and you can renew online or over the phone. Payment will be due upon renewal.

We can be contacted on 023 9284 1105, select option 4 or by email leafitout@portsmouthcc.gov.uk

If you are moving house during your subscription and you are staying in Portsmouth, tell us and we can move your subscription to your new address. You will need to take your bin with you. If you are moving out of the area or to a place where you don’t need the service, tell us and we can cancel your subscription and take away your brown bin.

If your brown bin is damaged, lost or stolen let us know and we can arrange to replace or repair it.

If you have more than one bin at your property and you only subscribe for one to be emptied, or request one to be delivered in error at the time of sign up, please contact us to let us know so we can pick any unwanted bins up.

Sorry, you can’t use direct debit to pay. But you can set up regular card payments from your credit or debit card automatically for customers who wish to pay monthly for their subscription. You can do this over the phone by calling 023 9284 1105, select option 4 or online in the customer portal.