Our housing management team

I see beyond bricks and mortar. Every property is a home, and I believe it should be part of a safe, secure, and supportive community. We provide services for our tenants and leaseholders that also benefit the wider community, and we are committed to maintaining a strong connection with our residents. I have spent much of my career working in Portsmouth, including over two decades at the council. While I now oversee a broader range of services, my passion remains with social housing. I am the senior officer responsible for Portsmouth Homes overall compliance against the consumer standards set out by the Regulator of Social Housing, so it’s essential to me that we deliver housing services that meet residents’ needs, provided by local staff and contractors who understand their homes, buildings, and communities.

I lead on housing needs and the supply of new housing to meet local demand, and I oversee the Out of Hours service. I have held various roles in my 20+ years in housing, including customer service and estate and leasehold management, leading to my current position. I am proud to have worked at Portsmouth City Council for so many years and am passionate about delivering high-quality public services. Living and working in Portsmouth allows me to witness the positive impact of our work in the community, which continually motivates me to do more.

As Assistant Director of Neighbourhoods, I manage the Housing Estate Services teams and the Anti-Social Behaviour team. My role also includes overseeing other council services closely linked to housing, such as waste collection and disposal, CCTV, community wardens, environmental enforcement and the dog kennels, and I have a responsibility to ensure these services are compliant against the relevant consumer standards set out by the Regulator of Social Housing. I have been part of the Housing Team for over 30 years in various roles, and I take great pride in working with residents to keep the city safe, clean, and well-maintained while continuously improving our services.

I have worked in housing for over 20 years and have lived in Leigh Park my entire life. Growing up in council housing, I understand the value and security it provides. As Head of Housing Management and Housing Community Services, I am responsible for ensuring our housing services are compliant with the consumer standards set out by the Regulator of Social Housing and I am dedicated to delivering the best possible services for our residents, ensuring that council housing continues to support those who need it most.

I have lived and worked in Portsmouth for over 20 years, almost all of them have been at Portsmouth City Council. I look after the teams who deliver all the repairs, maintenance and construction of our council-owned buildings and homes. In my role I am responsible for overseeing the building safety regulations. I want to ensure we continue giving you high quality homes that meet your needs, by focusing on modernising and improving the energy efficiency of homes, and above all, making sure they’re safe.

As Head of Compliance, I am responsible for making sure that your homes meet the building safety requirements, and I have responsibility for overall Health and Safety compliance, in partnership with PCC’s corporate team. I manage a variety of activities including gas safety checks, electrical safety and building fire risk assessments. I have lived in the Portsmouth area and worked for the council within Building Services since 2013 when I started as a Trainee Building Surveyor. I am dedicated to ensuring our residents are safe and feel safe in the homes they live in.

I have worked in the social housing sector since 1994, gaining experience from multiple housing associations. Born and raised in Leigh Park, I am incredibly proud of my roots and the opportunity to serve communities I know so well.

In my current role, I am responsible for delivering essential landlord services to our tenants, leaseholders, and residents in sheltered and supported housing. I am committed to ensuring that our services are efficient, responsive, and tailored to meet the diverse needs of our residents. Alongside this, I am the designated Safeguarding Lead for Portsmouth Homes.

I also lead on ensuring our compliance with the new Consumer Standards and that we are inspection-ready for the Regulator of Social Housing. No two days are the same, and I remain passionate about delivering excellent customer service and making a positive difference in people’s lives. My work is guided by a strong belief that tenants should always be at the heart of what we do.

I’ve spent my entire 30-year career working right here in Portsmouth, starting as a building surveyor, managing planned maintenance projects to progressing to my current role as Head of Building Repairs.

I lead the repairs service, made up of repair surveyors, contracts and customer repairs officers, to carry out the right repair at the right time. We work together to ensure your homes are maintained and that we provide suitable homes when needed, alongside ensuring we are compliant with the safety and quality consumer standard. We care about the work we do and the residents we work for as they are at the heart of our service. I work collaboratively with the teams to create an environment of trust that enables the service to improve by removing barriers to achieve our objectives for the service.

I have worked in housing at Portsmouth City Council for over 20 years, covering both the city and Leigh Park areas. By listening to residents, we develop excellent landlord services that extend into a wider community offer. As Head of Housing Community Services, I lead on engagement, play, youth, and community initiatives, which link closely to the Transparency, Influence and Accountability Standard (TIAS) and Neighbourhood and Community standards set out by the Regulator of Social Housing. I am also the designated Safeguarding Lead for the Play and Youth Service.

By working closely with residents, partner agencies, and organisations, my goal is to drive positive change that supports the social, emotional, and economic well-being of our communities.

Since joining Portsmouth City Council in 2013 as Estate Services Manager at the Buckland housing office, I have taken on several new challenges. In 2016, I became Green and Clean Service Manager, and in 2018, I stepped into my current role. It has been a rewarding journey, and I am incredibly proud of the progress we have made in delivering better services for our tenants and our commitment to meeting the neighbourhood and community consumer standards.

I began my career in housing straight from school, completing an apprenticeship before joining Portsmouth City Council as a Housing Officer in Leigh Park in 2022. Since then, I’ve worked in a range of frontline and leadership roles, including Estate Manager and Rough Sleeping Manager, before becoming Head of Community Safety. Alongside my housing roles, I spent 10 years as a Special Constable with Hampshire & Isle of Wight Constabulary, giving me valuable insight into policing and strengthening my commitment to keeping communities safe. I lead our anti-social behaviour team, community wardens, CCTV, environmental enforcement, and the dog kennels – services that directly influence how safe, clean, and supported residents feel. My focus is on strong partnership working, early intervention, and creating neighbourhoods where people feel confident, safe, and proud to live.

With nearly 40 years of experience in Local Government finance, I bring a wealth of knowledge to Portsmouth, where I was born and raised. My expertise lies in supporting housing and essential services like waste management and community safety. As a Chartered Public Finance Accountant, I am dedicated to ensuring that public funds are used effectively and responsibly. By managing finances wisely, I help maintain the vital services we provide that improve the quality of life for all residents, ensuring that our community remains a great place to live.

I joined Portsmouth Homes in 2024 but have been part of Portsmouth City Council for over 20 years, working in frontline support services for children and families across Portsmouth. In my role, I oversee local welfare provision and manage Portsmouth’s Household Support Fund. This fund, backed by the Department for Work and Pensions, helps residents in financial hardship with essential costs like food and energy. Collaboration is key to my work, and I lead various groups and forums to tackle poverty and its impacts. I am dedicated to supporting vulnerable residents and improving their lives and wellbeing.

As Head of Capital Projects, I lead the teams responsible for delivering construction projects across Portsmouth City Council’s housing stock. I work closely with specialist teams of professionals including architects, surveyors, and engineers to improve the quality of our existing homes and deliver much-needed new housing. Since joining the Building Services team in 2017, I’ve developed a strong commitment to working collaboratively with residents, communities, and contractors. I’m passionate about ensuring our projects not only meet high standards but also make a real difference to the people who live in our homes.

I lead our Sheltered Housing and Support Services, making sure residents have the support they need to sustain their tenancies and live independently for as long as possible. I also oversee our specialist supported housing services for some of our most vulnerable residents.

I have lived in Portsmouth all my life and have worked at Portsmouth City Council for more than 20 years in roles focused on supporting vulnerable adults and households. Working in frontline services has shown me the real difference good support can make. I am committed to ensuring our sheltered and supported housing services are safe, compassionate, and tailored to the needs of the people who rely on them.

I have over 25 years’ experience in social housing across local authorities and housing associations, working in both housing for older people and general needs housing. I’ve held a range of frontline roles and managed teams delivering housing and estate services. I also previously led on anti-social behaviour, supporting staff, updating policies, and working with residents to improve our approach.

I live locally and have worked in Portsmouth and the surrounding areas for more than 10 years, including several years in Paulsgrove. I am motivated by improving the lives of residents and the communities they live in. My teams deliver wide ranging and often challenging services, and we are committed to ensuring our homes and neighbourhoods remain safe, supportive, and compliant with all regulatory standards.

I joined Portsmouth City Council in 2000 as a Housing Trainee and have since carried out most roles within an area housing office, giving me a strong understanding of frontline housing services. I quickly realised the difference this work makes to people’s lives, which has kept me committed to the profession.

I am motivated by the positive impact good housing services can have on individuals, families, and neighbourhoods. I’m proud to work for an organisation that puts customers at the heart of decision‑making, and I believe in combining a social heart with a business mind to ensure value for money, especially in challenging financial times.

In my role, I link strategic thinking with operational delivery to make sure our services work effectively for residents. I am focused on improving customer experience and ensuring our approach remains fair, responsive, and centred around what truly matters to our communities.

I lead our new landlord complaints team, and my main focus is making sure that if you ever need to make a complaint, the process is clear, easy to use, and well-publicised. I’m also here to make sure we’re following the Housing Ombudsman’s Complaints Code properly.

When you raise a concern, I work closely with our teams to make sure we respond in the right way. Just as importantly, I help us learn from your feedback so we can keep improving the services we provide to you.

Council housing is deeply personal to me. I grew up in council homes across Landport, Fratton, and Somerstown. My mum, and my grandparents before her, spent most of their lives in council accommodation. I’ve seen first-hand how well-managed council housing can offer safety, stability, and dignity to people who may not have many other options.

My role involves setting the policies that guide Portsmouth Homes, including decisions on rents, service charges, and major projects. I am the member responsible for complaints and act as a bridge between residents and the housing service by raising concerns, listening to feedback, and working with the team to improve the service wherever possible.

The satisfaction our tenants and leaseholders express is humbling, and my aim for Portsmouth Homes is simple: to get things right first time, more often. I want to foster a culture of openness and transparency at every level, and to ensure that Portsmouth Homes is a service our staff are proud to work for, and our residents are proud to call their landlord.