If you receive a reminder, it means you have not paid your Council Tax on time. The reminder will tell you how much you owe. If you do not pay within seven days, you will lose the option to pay by instalments and you will need to pay the full balance for the year.
If you are unable to pay because you do not have enough money, you may be able to get help through the Council Tax Support Scheme.
If you need help or your circumstances have changed, please email the Council Tax team at localtaxation@portsmouthcc.gov.uk. Our phone lines are very busy, so email is the quickest way to contact us. Please include as much information as possible, especially if you would like us to consider a payment plan.
You will receive an email confirming we have received your message. No recovery action will be taken while you are waiting for a response or if you are issued with a new Council Tax bill.
You can also contact us using our online form, which is available 24 hours a day, seven days a week.
When using the form:
- Under Which service would you like to contact us about?, select Council Tax
- Under What would you like to contact us about?, choose the option that best matches your enquiry
Alternatively, call us between 9am and 4pm, Monday to Friday:
- Council Tax billing enquiries: 023 9268 8588
- For questions about your Council Tax account, including moving home, changes of address, Direct Debit arrangements, payment instalments, discounts, exemptions, empty properties and Council Tax bills.
- Council Tax Support enquiries: 023 9283 4556
- If you are on a low income, if you receive Council Tax Support, want to apply for help with your Council Tax bill, need to report a change in circumstances or have questions about an existing claim.
- Council Tax recovery enquiries: 023 9284 1447
- For enquiries about Council Tax arrears where a Liability Order has been obtained, including attachments to earnings or benefits and payment arrangements for outstanding arrears. If your account has been passed to an enforcement agent, contact the enforcement agent directly.
Free financial advice is also available locally. You can find organisations that offer independent debt advice on our Free independent financial advice pages.