Arranging care at home

If you have been assessed as needing care at home (domiciliary care) and you are eligible for funding (e.g. you have less than £23,250 in savings) our brokerage team will arrange your care.

If you haven’t yet been assessed, please contact us to have a discussion about your needs.

Request a social care needs assessment.

Learn more about how eligibility is determined under the Care Act on the SCIE website.

When selecting a care provider, it’s important consider quality and standards.

• The Care Quality Commission (CQC) regulates health and social care services in England and provides ratings for each provider.
• The Homecare Association requires its members to follow a code of practice, including treating customers with dignity and respect.

Social care regulations do not apply to services like cleaning, gardening or handyman work. However, some home care agencies may offer help with these tasks.

If you have concerns about your care provider:

1. Speak to them directly – many issues can be resolved through a conversation.
2. If that’s not possible, you can submit a complaint through their own complaints process.
3. If Portsmouth City Council is commissioning your care and you’re not satisfied with the provider’s response, you can raise your concerns with us by submitting a complaint online.

If you have a social worker, it’s also important to let them know so they can support you.