We offer two certificate services.
Standard service:
- cost – £12.50
- processed within 15 working days
- sent by Royal Mail 2nd class, or available for collection
Priority service:
- cost – £38.50
- processed within 1 working day (during office opening hours)
- sent by Royal Mail 1st Class, or available for collection
Applications are processed during office opening hours only: Monday to Friday, 9am to 4.30pm, excluding bank holidays.
Applications received outside these hours will be processed on the next working day.
Certificate delivery
Certificates are sent by Royal Mail. Standard certificates are sent by 2nd class post, and priority certificates are sent by 1st class post. You can also choose to collect your certificate.
All certificates are dispatched via Royal Mail. Whilst we aim to process applications within the timescales above, we cannot guarantee delivery dates and are not responsible for postal delays, customs processes, industrial action or other circumstances beyond our control.
International orders are sent via Royal Mail. However, overseas delivery times cannot be guaranteed.
Certificates are sent in an A5 envelope and will be folded once. If you would prefer your certificate to remain flat, you can choose an A4 envelope for an additional fee when you apply.
If your certificate has not arrived
Contact us at registrars@portsmouthcc.gov.uk or on 023 9282 9041 if your certificate has not arrived. We can only investigate non-delivery enquiries between 2 weeks and 2 months from the date of your order.