Is your bus pass is expiring 31 March 2024?

If your address, circumstances or appearance have changed since you last received your bus pass, please contact us or send us your new details via our online form before 31 January 2024.

We automatically issue older person’s concessionary bus passes before they expire, so it is important we have the right information. You don’t need to contact us if nothing has changed.

Your new pass will be posted to the address we have on record before your current pass expires.

Apply for an older person's bus pass (first-time applicants only)

This page gives you information about older person’s bus passes in Portsmouth, including how to apply for or renew a pass, or what to do if your pass is lost or expired. It will also advise you on what proof of eligibility you will need.

We are offering eligible people a companion bus pass to encourage independent living, provide free transport to help reduce social isolation and encourage the use of sustainable transport.

You can also find information about disabled person’s bus passes.

Eligibility

You can apply for an older person’s bus pass if you have reached the state pension age. You can check if you are eligible by using the state pension calculator. You can apply online one calendar month before your date of eligibility.

Apply for a bus pass

You can either apply for an older person’s bus pass online or in person at the Civic Offices.

To apply for a pass, you will need to provide:

  1. proof of age (such as a birth certificate, a passport, a driving licence, or a medical card),
  2. proof that you live in Portsmouth (such as a council tax bill, housing benefit, rent book, tenancy agreement, electoral registration or utility bill),
  3. your national insurance number, and
  4. a passport-quality colour photograph. Your photograph must show your head and shoulders only, without headgear (except on religious or medical grounds), front facing and alone.

We will post the pass directly to you, which can take up to 10 working days.

Travel with your bus pass

These passes can be used on local buses anywhere in England in accordance with the local authority’s scheme. The Portsmouth scheme provides free travel during off-peak times (9am to 2am, Monday to Friday), and all-day on weekends and public holidays. Portsmouth issued older person bus pass holders may also travel before 9am, for journeys starting in Portsmouth with proof of a medical appointment at either Queen Alexandra Hospital or St Mary’s Community Health Campus. The bus pass doesn’t cover travel in Wales, Scotland or Northern Ireland.

 

Renewing your bus pass

If your bus pass is expiring in March

If your address, circumstances or appearance have changed since you last received your bus pass, please contact us or send us your new details via our online form.

We automatically issue older person’s concessionary bus passes before they expire, so it is important we have the right information. You do not need to contact us if nothing has changed.

If your bus pass has expired and your new one hasn’t arrived, please contact us.

Lost, stolen or damaged bus passes

There is a £10 administration fee, payable in advance, to replace a damaged, defaced or lost pass. The fee is not refundable if the lost pass is later found. Lost passes will be cancelled and therefore cannot be used if found at a later date.

To pay the £10 fee and request a replacement bus pass, you can either:

  • submit our online form, or
  • pay the fee over the phone with a debit or credit card by calling 023 9268 8575 between Monday and Friday, 9am-4pm (closed bank holidays). Once we have received payment the replacement bus pass will be posted to you within 10 working days.

If your pass is stolen, please report the theft to the police and obtain a crime reference number. This number will enable us to issue a replacement card without charge. We will also replace any cards which have a technical problem for free. Please contact us if your pass is stolen.

Changing your address

Whether you are moving within, out of, or into Portsmouth, please contact us to let us know your new address or send it to us via our online form.

If you have moved into Portsmouth and are currently using a previous authority bus pass, you will need to apply as a new customer with us.

Contact us

For more information, you can contact us by:

Terms and conditions

These Portsmouth Concessionary Travel Pass Terms and Conditions are applicable to all those who live in Portsmouth and who issued with a valid concessionary travel pass by the Portsmouth Travel Concessions Authority.

  1. The Portsmouth Concessionary Travel Pass is part of the English National Travel Concessionary Scheme. Holders of an older person bus pass can travel free between 9am to 2am on bus journeys starting in Portsmouth. The pass can also provide free travel within the city to early morning hospital appointments, before 9am, with a proof of appointment. The pass can also be used for free off-peak travel on local buses anywhere within England between 9:30am and 11pm Monday – Friday and all day weekends and bank holidays
  2. The pass is not valid in Wales, Scotland or Northern Ireland.
  3. The pass is only valid whilst the pass holder`s only or principal residence is in Portsmouth. Any pass holder moving out of the area must notify Portsmouth City Council and apply for a pass in the area where they now live.
  4. The pass can only be used by the pass holder whose name and photograph appear on the pass and is not transferable. Fraudulent use will result in prosecution.
  5. The pass is not valid if out of date, illegible, damaged or altered.
  6. There is a £10 administration fee, payable in advance, for replacing a damaged, defaced or lost pass.
  7. Report stolen passes to the police, so that you get a crime reference number. With a verified crime reference number we issue replacement cards without charge.
  8. If there is a technical problem with your card, it will also be replaced free of charge.
  9. The pass must be shown whenever requested by an inspector or driver.
  10. The pass should be returned to the administrator (Portsmouth City Council) if for any reason the holder is no longer entitled to and/or able to make use of the concession.
  11. The pass does not give any rights other than those enjoyed by any fare paying passenger, nor does it entitle a pass holder to be carried in preference to any other passengers.

You can also view the terms and conditions for all concessionary travel in Portsmouth.