Lost, damaged or stolen bus pass

You need to pay a £10 administration fee in advance to replace a damaged, defaced or lost bus pass.

The fee is not refundable if you find the pass later. Lost passes will be cancelled and cannot be used if found later.

To request a replacement bus pass and pay the £10 fee, you can choose one of the following:

• submit our online form
• pay over the phone with a debit or credit card by calling 023 9268 8575 between Monday and Friday, 9am-4pm (closed on bank holidays)

Once we receive your payment, we’ll post the replacement bus pass to you within 10 working days.

If your pass is stolen, report the theft to the police and get a crime reference number. This number allows us to issue a replacement card without charge. We also replace cards with technical problem for free.

Please contact us if your pass is stolen.

• Telephone: 023 9268 8575
• Email: concessionaryfares@portsmouthcc.gov.uk
• Post:
  Concessionary Fares
  Portsmouth City Council
  Civic Offices
  Guildhall Square
  PO1 2AL
• In person at the Civic Offices Monday to Friday, 9am-1pm