There is a £10 administration fee, payable in advance, to replace a damaged, defaced or lost pass. The fee is not refundable if the lost pass is later found. Lost passes will be cancelled and therefore cannot be used if found at a later date.
To pay the £10 fee and request a replacement bus pass, you can either:
- submit our online form, or
- pay the fee over the phone with a debit or credit card by calling 023 9268 8575 between Monday and Friday, 9am-4pm (closed bank holidays). Once we have received payment the replacement bus pass will be posted to you within 10 working days.
If your pass is stolen, please report the theft to the police and obtain a crime reference number. This number will enable us to issue a replacement card without charge. We will also replace any cards which have a technical problem for free. Please use the contact us section below if your pass is stolen.