England is now subject to National lockdown: Stay at Home restrictions. You must stay at home.
We are committed to putting our customers first by providing excellent customer service. This means:
We take all complaints very seriously. While we try to provide a good service, we know that sometimes things go wrong. We have developed a complaints procedure for you to use if you feel that this is the case.
Sometimes residents send complaints to us that could be dealt with more quickly by contacting the correct team. You may want to check with the relevant department before sending a complaint, as it may be that we can solve the problem straight away. Some of the most common are:
If you want to make a formal complaint, it will be dealt with according to our complaints policy. This sets out the process for how we will respond to your complaint, and what happens if you disagree with our response.
There are many ways you can submit a formal complaint to the council:
Suggestions, compliments and complaints,
Portsmouth City Council,
Everyone has a right to have someone act on their behalf. You can be represented by:
We need to have proper consent before we can discuss the complaint with your representative. This is normally written consent, giving them permission to act on your behalf.