If you have reported a housing issue and it hasn't been resolved, or you want to make a complaint anyway, let us know and we’ll do our best to sort it. We want to learn from our mistakes so we can prevent similar problems in the future.
You can make a complaint in the following ways:
- make a complaint using the online form
- email HNBLandlordComplaints@portsmouthcc.gov.uk
- call 023 9260 6383
- write a letter to:
HNB Landlord Complaints,
Portsmouth City Council,
Floor 2, Core 2-3,
Civic Offices,
Portsmouth,
PO1 2EP
For full details of our complaints process, see our Landlords Complaints Policy (PDF).
How to make a complaint
This short animation will show you how to make a complaint to the Portsmouth Homes team.
Watch time: 3 mins