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Our trading standards team helps to protect residents from unscrupulous traders and consumer issues, and also help to ensure that businesses comply with the law.

You can email us at trading.standards@portsmouthcc.gov.uk.

Business advice

Business Companion is a free-to-use website which provides information for businesses and individuals that need to know about trading standards and consumer protection legislation. The advice covers a wide range of topics and has been updated to reflect changes to legislation following UK’s departure from the EU.

Primary Authority  is a means for businesses to receive assured and tailored advice on meeting regulations such as environmental health and trading standards through a single point of contact. This ensures start-ups get it right at the outset and enables all businesses to invest with confidence in products, practices and procedures, knowing that the resources they devote to compliance are well spent. If you are interested in a partnership, please email us at trading.standards@portsmouthcc.gov.uk.

View our Enforcement Policy.

Consumer advice

The Citizens Advice consumer service provides consumer advice and information for residents and shoppers. You can complain/enquire online or call 0808 223 1133. Calls from mobile and landlines are free.

Alternatively, visit the Portsmouth Citizens Advice Bureau.

Scams

Scams can have devastating consequences – both financial and psychological.

Friends Against Scams is a National Trading Standards Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.

Learn how to protect yourself and your loved ones from scams. Completing the Friends Against Scams awareness session and help to raise awareness throughout your community.

Anybody can join Friends Against Scams and make a difference in their own way. You can become a friend, a SCAM champion, give organisational support and also a Scam Marshal. Find about more by visiting the Friends Against Scams.

Visit Action Fraud for advice on how to identify and avoid scams. They can take the form of letters, emails, scratch cards or text messages, and will often promise you the chance to win vast amounts of money, a luxury holiday or a miracle health cure.

To report a scam, phone Action Fraud on 0300 123 2040.

Report a loan shark

Loan sharks are illegal moneylenders who often charge very high interest rates. You can check if a company is authorised to lend money and report loan sharks anonymously.

Read more about low-cost loans and further help for people in financial hardship.

Reduce junk mail and sales calls

To help reduce unsolicited telephone calls and junk mail, try signing up to both the Mail Preference Service and the Telephone Preference Service.

More trading standard information