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Our trading standards team helps to protect residents from unscrupulous traders and consumer issues, and also help to ensure that businesses comply with the law.

You can email us at

Consumer advice

The Citizens Advice consumer service provides consumer advice and information for residents and shoppers – you can phone the Citizens Advice Bureau on 03454 04 05 06 or complain/enquire online.

Alternatively, visit the Portsmouth Citizens Advice Bureau.


Scams can have devastating consequences – both financial and psychological.

Visit Action Fraud for advice on how to identify and avoid scams. They can take the form of letters, emails, scratch cards or text messages, and will often promise you the chance to win vast amounts of money, a luxury holiday or a miracle health cure.

To report a scam, phone Action Fraud on 0300 123 2040.

Report a loan shark

If you spot a loan shark or have borrowed money from one, you can report them anonymously online.

Reduce junk mail and sales calls

To help reduce unsolicited telephone calls and junk mail, try signing up to both the Mail Preference Service and the Telephone Preference Service.