Most people think evaluation is forms, numbers and reports. But what if a feeling, a no-show or a change in behaviour was an insight?
Before becoming an Evaluation Specialist working with HDRC Portsmouth, Dr Leah Fullegar worked in dementia care, where she saw first-hand how everyday experiences could shape someone’s wellbeing. A conversation, a routine, feeling heard or feeling overlooked – these moments mattered, and they still influence how she approaches evaluation today.
When Leah talks about evaluation, she doesn’t start with surveys or spreadsheets, she starts with people.
Evaluation isn’t just about numbers. Feelings, behaviours, unexpected reactions and personal experiences can all provide valuable insights into what’s really happening. While statistics can tell us what happened, people’s stories often help us understand why.
This people-centred approach sits at the heart of HDRC Portsmouth’s work, helping us learn, improve and make better decisions for our communities.
Leah sees evaluation as the bridge between research and reality. She describes much of her own learning journey as “wading through mud” before reaching a lightbulb moment. For her, evaluation isn’t about having all the answers – it’s about staying curious long enough for patterns to emerge.
That belief sits at the heart of HDRC Portsmouth. We start with curiosity, listen to people’s experiences and use evidence to improve what we do. Because sometimes the most valuable insights come from simply paying attention.
“Everyday thoughts, feelings and experiences are data too. If you’re curious about whether something is working, you’ve already started evaluating.”
Some top tips for evaluation:
- Start with what’s making you curious
If you’re wondering why something is working, not working or landing differently than expected, you’ve already identified an evaluation question. - Listen for the stories behind the statistics
Numbers can tell you what’s happening. Conversations, feedback and experiences can help you understand why. - Pay attention to surprises
A no-show, a comment you’ve heard several times or an unexpected reaction can often be your most valuable source of learning. - Don’t wait until the end
Good evaluation happens throughout a project, not just when you’re writing the final report. - Keep it practical
Evaluation doesn’t have to be complicated. Start with a simple question: What can we learn from this?
Dr Leah Fullegar