Noise from pubs, clubs and commercial premises for license holders

If you run a licensed venue or are a Designated Premises Supervisor (DPS), here are some simple steps to help reduce noise:

• control music volume – set a clear limit and make sure DJs or bands stick to it
• use a noise limiter – a specialist can help you choose and install one
• keep windows and doors closed during entertainment
• fit self-closing devices to outside doors
• monitor noise levels inside and outside while entertainment is happening
• move loudspeakers away from shared walls and windows – Put them on sound-absorbing mats to reduce noise through the floor

We know it’s hard to control noise from customers, but you can take steps to help:

• put up signs asking customers to keep noise down in gardens, smoking areas and when leaving
• use door staff to manage customer behaviour and keep doors closed
• do not play music in outdoor areas
• think about stopping drinking in gardens after a certain time

Deliveries, bottle collections and barrel changes can be noisy. Try to keep these activities between 8am and 6pm to reduce disturbance.

If you’re installing things like fridges, air conditioning or ventilation systems:

• check how noisy they are and where they’ll be placed
• put them in quiet spots or use things like timers, silencers or soundproof covers
• get advice from the installer or a noise expert
• keep equipment well maintained to avoid extra noise

You may need planning permission for new equipment.

We always try to work with you first to sort out complaints. But if that doesn’t work, the council has legal powers:

• Under the Environmental Protection Act 1990, we must investigate noise complaints. If the noise is harming health or disturbing neighbours, we can issue a legal notice. If you don’t follow it, you could be fined up to £20,000.
• Under the Licensing Act 2003, your venue must not cause a public nuisance. If complaints are proven, your licence could be reviewed, changed or taken away. You could also be fined up to £20,000 or face six months in prison.
• The council’s environmental health team checks temporary event notices. If we’ve had complaints before, you’ll need to show how you’re stopping further problems.
• Under the Anti-Social Behaviour, Crime and Policing Act 2014, we can issue a 24-hour closure order if noise from your venue is causing a public nuisance and needs to be stopped.