A new, resident‑led performance report is coming soon!
Shaped by feedback from our tenants, the updated report will launch in August 2026, sharing our Q1 2026/27 performance. It will provide a clearer, more accessible view of how we’re doing and what we’re doing to improve.
In each quarter of the financial year, we publish our performance over a range of areas connected to Local Authority Housing so that you can find out how we are doing, how we are improving and so you can hold us to account.
| Objective | Q4 24/25 | Q1 | Q2 | Q3 | Q4 | RAG |
|---|---|---|---|---|---|---|
| Homes that have full Decent Homes assurance | n/a | 18.63% | 23.69% | 31.96% | 52.94% | Improving |
| Homes that have partial Decent Homes assurance | n/a | 33.36% | 31.77% | 29.29% | 25.23% | Improving |
| Homes that have limited Decent Homes assurance | n/a | 47.22% | 44.18% | 38.46% | 21.58% | Improving |
| Homes without a stock condition survey recorded | n/a | 0.78% | 0.36% | 0.29% | 0.25% | Improving |
| Emergency repairs completed within 24 hours | 99.83% | 97.97% | 96.33% | 97.57% | 97.68% | Improving |
| Urgent repairs completed within 3 working days | n/a | 97.86% | 95.11% | 95.58% | 95.32% | Stable |
| Routine repairs completed within 20 working days | n/a | 72.88% | 84.55% | 85.36% | 85.01% | Stable |
| Gas safety checks | 97.86% | 98.30% | 98.68% | 98.73% | 95.15% | Deteriorating |
| Electrical safety checks completed within last 5 years | n/a | 62.58% | 68.99% | 86.60% | 96.48% | Improving |
| Fire safety checks | 100% | 100% | 100% | 100% | 100% | Stable |
| Asbestos safety checks | 100% | 100% | 100% | 100% | 100% | Stable |
| % of repairs undertaken by our repairs contractors that were fixed first time | 84.89% | 90.95% | 90.86% | 91.16% | 91.7% | Stable |
| Repair service provider Customer Satisfaction (out of 10) | 9.41 | 9.5 | 9.56 | 9.58 | 9.58 | Stable |
| Compliant Damp & Mould Investigations (see note) | n/a | n/a | n/a | 82.821% | 64.09% | Deteriorating |
| Dwellings with smoke detectors | 99.87% | 100% | 100% | 100% | 100% | Stable |
| Carbon Monoxide detectors in place | 99.63% | 99.94% | 99.89% | 99.96% | 99.91% | Stable |
*New measure as data is recorded differently now due to the implementation of Awaabs Law in October 2025.
Decent Homes
Following clarification from the Regulator of Social Housing we have changed how we are recording Decent Homes figures, with full assurance with Decent Homes only being reported where we have undertaken a HHSRS survey.
Due to the reduction in reported level of full assurance we have commissioned external consultants to undertake 12,000 condition surveys which will commence in Q3 and will be completed by September 2026.
Electrical safety checks
We have accelerated our electrical inspection programme to ensure that all dwellings have an electrical inspection within 5 years ahead of the change to Electrical Regulations in May 2026.
Damp & mould
Performance deteriorated as continued high demand from residents and as a result of stock surveys
Repairs team reallocated surveyor resources to prioritise damp and mould to respond to increased demand, triaging by customer repairs team to assist resources
Policy and process guidance will be reviewed by the damp and mould panel
Carbon monoxide detectors
Measure is stable. Only outstanding numbers are related to repurchased properties that are currently void or voids, therefore will be installed as part of the void works.
Emergency repairs & Urgent repairs
These measures have been split out to reflect the introduction of new repair categories from 1st June 2025, namely Emergency, Urgent and Routine.
It is likely that there will be some fluctuation in figures reported for these measures whilst the new categories settle as contractors get used to the new categories, quality checks are being reviewed to ensure categories are correctly raised.
| Objective | Q4 23/24 | Q1 | Q2 | Q3 | Q4 | RAG |
|---|---|---|---|---|---|---|
| Current tenant rent arrears | £2.67M | £2.93M | £3M | £3.56M | £3.22M | Stable |
| Current tenant rent arrears as a % of Gross Annual Debt (GAD) | 2.66% | 2.83% | 2.91% | 3.45% | 3.04% | Stable |
| Voids measure – occupancy rate | 98.84% | 98.86% | 98.70% | 98.60% | 98.40% | Stable |
| Reports of anti-social behaviour related to Portsmouth Homes tenants or tenancies | 302 | 288 | 386 | 308 | 226 | n/a |
| Reports of hate incidents anti-social behaviour related to Portsmouth Homes tenants or tenancies | 5 | 3 | 7 | 6 | 7 | n/a |
Rent arrears
Q4 has seen a reduction in the arrears of £340k. The Locum Housing Officers are being used to provide additional resource and focus on arrears in an attempt to increase collection rates. Income collection remains a strong focus for the Housing Office teams with new training due to be rolled out during Q1 of 2026-27. We also intend to introduce paperless Direct Debit collections during Q1 and will be adding more payment methods for tenants to help increase income collection.
| Objective | Q4 23/24 | Q1 | Q2 | Q3 | Q4 | RAG |
|---|---|---|---|---|---|---|
| Number of Leasehold Properties | 1877 | 1864 | 1844 | 1833 | 1807 | n/a |
| Annual income (per quarter) | £1,086,772 | £1,096,389 | £1,092,467 | £1,079,489 | £1,073,536 | Stable |
| Arrears to date | £224,205 | £218,600 | £221,392 | £218,005 | £203,207 | Stable |
| Number of repurchased properties by year (1 April 2025 – 31 March 2026) | 41 | 26 | 29 | 48 | 67 | On target |
| Right to Buy pre-application sent | 39 | 33 | 23 | 15 | 18 | n/a |
| Right to Buy applications sent | 4 | 4 | 5 | 4 | 2 | n/a |
| Right to Buy accepted | 5 | 6 | 5 | 4 | 3 | n/a |
| Right to Buy applications withdrawn | 49 | 41 | 7 | 13 | 9 | n/a |
| Right to Buy properties sold | 20 | 17 | 37 | 24 | 22 | Stable |
Quarter 4 has continued with the same trend as Q3. There remains interest in the RTB, albeit in a much reduced quantity. However, we are receiving minimal physical applications and this will be because of the much reduced discount. The majority of the sales completing are the remaining stragglers from the November 2024 applications of which we have 10 applications outstanding.
Green & Clean team (G&C), Estate Wardens (EW)
| Objective | Q4 23/24 | Q1 | Q2 | Q3 | Q4 | RAG |
|---|---|---|---|---|---|---|
| G&C – total cleaning tasks completed | 13477 | 12896 | 13055 | 13490 | 13774 | Stable |
| G&C – total gardening tasks completed | 1319 | 2186 | 2288 | 1810 | 1413 | Stable |
| G&C – total jet wash tasks completed | 82 | 19 | 53 | 50 | 81 | Stable |
| G&C – total window cleaning tasks completed | 181 | 151 | 172 | 156 | 158 | Stable |
| G&C – total trolley collection | 515 | 272 | 309 | 222 | 281 | Stable |
| EW – Number of investigations on bulky waste left on LAH land | 2615 | 2554 | 2732 | 2555 | 2734 | Stable |
| G&C – number of bulky collections from LAH land | 2484 | 2126 | 2253 | 2254 | 2681 | Stable |
| G&C – bulky waste tonnage collected from LAH land | 148.68 | 145.18 | 156.09 | 149.08 | 156.24 | Stable |
| EW – total number of EW deployments | 7370 | 6439 | 6287 | 7047 | 7268 | Stable |
| EW – Number of communal fire alarms tested (scheduled for 7 day frequency) | 431 | 274 | 248 | 523 | 502 | Stable |
| EW – Number of essential firefighting equipment & premises info box checks (28 day frequency) | 75 | 80 | 73 | 78 | 93 | Stable |
We do not cut the grass in communal areas over the winter which reduces the gardening tasks completed in Q3 & Q4 every year. This is expected and we re-allocate this resource to other tasks during this time.
The number of investigations the Estate Wardens conduct on bulky waste reduces the amount that we must collect and pay for disposal as we can resolve these by confirming who left the waste and getting them to remove it themselves.
Our annual report is a roundup of some of the work completed over the year and provides you with the annual performance statistics that we must provide to the Housing Regulator, and more.
