We have produced seven concise videos offering valuable guidance for all Portsmouth Homes tenants, including how to communicate with us, repairs on your property, resident engagement, meet the housing team, the external contractors hired by the Council to make repairs and maintain communal areas, how to raise a complaint and safeguarding of our council tenants.

Quick links

How to contact us

This short video will show you all the ways you can communicate with us, in a way that’s accessible to you.

Watch time: 2 mins

Meet the housing team

This short video will show you the team and the services available to you from the housing offices.

Watch time: 2 mins

Resident engagement

This short video will show you how to get involved and ensure your voice is heard.

Watch time: 2 mins

Meet your estates services team

This short video will show you the team helping to keep your neighbourhoods safe, clean and tidy.

Watch time: 2 mins

Our repair service

This short video will show you how to report repairs on your property.

Watch time: 3 mins

How to make a complaint

This short animation will show you how to make a complaint to the Portsmouth Homes team.

Watch time: 3 mins

Safeguarding

This short animation shows how Portsmouth Homes safeguards their tenants and leaseholders.

Watch time: 2 mins