Portsmouth City Council’s Parking Service, manages car parks, issues season tickets, permits and blue badges and enforces parking restrictions.
The Service tries to meet the highest standards when collecting and using personal information in accordance with data protection law.
When a call is recorded we collect:
- a recording of the conversation
- your phone number
If you’re making a payment over the phone call recording will stop when you provide your payment card details.
Call recordings will be used:
- to assist in quality monitoring of staff
- to investigate and resolve a complaint
- for the detection, investigation and prevention of crime (including fraud)
Recordings are kept securely and automatically deleted after 6 months unless part of an ongoing complaint or investigation.
Recording of calls is necessary to protect the interests of you, our staff or both.
It’s also in our legitimate interests, unless those interests are overridden by you by asking for your call not to be recorded.
You may request that your call isn’t recorded. In this situation, you’ll normally be advised to contact us either in writing or by email.
In exceptional circumstances you may be transferred to a non-recorded phone. This decision will be made by a Supervisor/Manager, for example when he or she determines that not doing so could cause harm or distress to the caller. The team manager will, in these exceptional circumstances, ensure the caller is transferred to a phone which isn’t registered for call recording.
More information on how we collect and use your information by the area of work: