In many circumstances we will not share or disclose personal information without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.
We may pass relevant information, such as your contact details, on to different parts of the council so that we can co-ordinate our services properly. For example, housing will tell the council tax team when someone has a change of address.
Where we do not directly provide a particular service, we may need to pass your information on to the company or organisation which provides services on our behalf.
We use a number of commercial organisations and systems suppliers to either store personal information or to manage it on our behalf.
We also have agreements in place with partner organisations, including NHS organisations and the police to share information where this will benefit individuals or the local community. We will usually obtain your consent to do this. Follow the link for the Portsmouth Information Sharing Framework, which sets out the conditions under which we will share information with other organisations
We may pass your information to other agencies or organisations as allowed or required by law, for example to enable them to carry out their statutory duties or where it is necessary to prevent harm to yourself or other individuals.
We may be required by law to disclose your personal information without your consent for the purposes of preventing or detecting crime/fraud or apprehending and prosecuting offenders (for example to the police, Cabinet Office, Department for Work and Pensions or as part of the National Fraud Initiative) or where we have a statutory duty to do so. For more information follow the link to read our National Fraud Initiative page.
Sometimes we are required to give personal information to a court, for example for child protection purposes and in connection with mental health law.