Households who are in severe financial hardship and can’t afford essentials will be able to apply to the council for an exceptional hardship payment.
You will need to provide evidence of your income and bank accounts, and tell us about why you need help. This is a one-off support payment, so it is not possible for a household to apply twice.
Applying for an exceptional hardship payment
There will be three “windows” when people can apply for an exceptional hardship payment. The first two windows for applications have now closed.
The third, and final, window for applications is now open, until 15 March, so anyone in exceptional hardship can make an application before then.
This is a limited pot of funding, and the scheme will close when the funds have been used up.
If you are already receiving support from the council, for example from social care or the housing service, or an advice and support service working in the community, they may be able to support your application, so you don’t need to provide as much information. Contact your support worker to find out if they can make an application to the Exceptional Hardship scheme for you.
Find out how to apply and submit your application online.
If you are unable to apply online and are not linked in with any advice and support services, call the council’s household support fund helpline on 023 9268 8010.