Cost of living support and advice

Make sure you’re not paying more than you need to on bills and everyday costs, like gas, electricity and daily essentials. The information on this page will help you get started.

Utilities

Gas and electric

Water and sewage

  • Portsmouth Water and Southern Water have support on their websites for those finding it difficult to keep up with their bills. They offer social tariffs at cheaper rates for people on low incomes. Portsmouth Water also offer payment breaks, payment matching plans if you’re in arrears, and other customisable payment plans to help those struggling to keep up with bills.
  • If you think you’re paying too much for water, having a meter installed could lower your bill, suppliers will install these for free. Use the calculator to see if installing a water meter could save you money Water meter calculator – CCW
  • Find water saving tips on the Switched on Portsmouth website.
  • You could be eligible for a reduced water charge if you can’t have a water meter installed. This is common for buildings on a shared water supply such as high-rise buildings. Contact your supplier to find out if you’re eligible for assessed water charges

Broadband and phone bills

  • Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit, and some other benefits. Some providers call them ‘essential’ or ‘basic’ broadband. Contact your provider to find out more.
  • If you can’t afford the cost of your broadband or mobile phone, Money Saving Expert can tell you how to get a better deal.
  • Get online and stay connected for free with My City Wi-Fi at more than 70 buildings around the city. My City Wifi is free superfast internet access without entering a password or any personal details

    Read a full list of My City Wifi sites, some of these are warm spaces too.