Am I eligible for support?

Eligibility is based on three key criteria:

1. Do your needs arise from a physical or mental impairment or illness?
2. Do these needs mean you’re unable to achieve two or more of the listed outcomes?
3. Is your wellbeing significantly impacted as a result?

We call the ways you’ll be supported to live your life and achieve what you want, ‘outcomes’.

• Managing and maintaining nutrition
• Maintaining personal hygiene
• Managing toilet needs
• Being appropriately clothed
• Maintaining a habitable home environment
• Using your home safely
• Developing and maintaining family and other personal relationships
• Accessing and engaging in work, training, education or volunteering
• Using local community services e.g. public transport, leisure facilities etc.
• Carrying out caring responsibilities for a child

Important: At this stage, we do not consider help provided by an unpaid carer when assessing eligibility. However, once eligibility is confirmed, we consider any support you get from an unpaid carer when planning what support you need.

If you’re not eligible for support under the Care Act, we still support you with:

• information and advice to help you stay independent
• signposting to local services that can support your wellbeing on the HIVE directory

You can visit our living well section for advice and resources.