Portsmouth City Council’s adult social care services have been rated ‘Good’ by the Care Quality Commission (CQC) following an inspection last autumn.
The inspection looked at how the council supports adults who need care and help, and how well services are organised and delivered.
The report says that people in Portsmouth have a good overall experience of services. Residents told inspectors that staff are kind, caring and listen to them. They said they feel respected and involved in decisions about their care.
The CQC also found a strong focus on helping people stay independent for as long as possible. This includes offering the right support, equipment and community services so people can continue living at home.
Inspectors recognised the way the council works closely with other organisations, including the NHS, to make sure people receive joined-up care, at the right time and in the right place.
The report also highlights how residents help shape services, and that staff feel supported and valued in their roles, noting the council’s focus on training and development and how this helps in growing its own workforce.
Cllr Matthew Winnington, Cabinet Member for Community Wellbeing, Health and Care, at Portsmouth City Council said:
“We are really pleased with this result and I’m very proud of our staff. It’s encouraging to see such positive feedback from residents and recognition of the way we work alongside partners to provide better joined-up care and support.
“It’s particularly pleasing to see inspectors recognise the strength of our community-based services, including activity groups and peer support networks that help people stay well and independent, our commitment to co-producing services with residents, and the support we provide for unpaid carers.
“We also recognise the areas identified for improvement. The report highlights the need for more opportunities for unpaid carers to take a break from their caring responsibilities. Following the closure of a number of long-standing independent providers within the city, we have already begun commissioning new services to expand the range of short break options available.
“The report also notes that a small number of people with complex needs are receiving care outside the city. While some people choose this because it is closer to family or better meets their individual circumstances, we recognise that this is not right for everyone. We are continuing to develop local provision for people with complex needs and are committed to supporting people to return to Portsmouth where that is possible and where it is their preference.
“Thank you to everyone who contributed to this assessment, particularly our staff, partners, residents and carers who shared their experiences with inspectors. This rating reflects their commitment to ensuring people in Portsmouth receive high quality care and support, and we will continue working to build on these strengths and address the areas identified for improvement.”