Contact us

On this page you will find contact numbers and emails for the council.

You can also report issues online, or find information about where the Civic Offices are located.

Not sure who to call? Ring our switchboard on 023 9282 2251 to be put through to the correct service.

• Popular services
• Contacts directory
• Emergency and out-of-hours numbers
• Housing offices

Cost of living hub and helpline

• Find cost of living advice at any time of day or night on our cost of living hub or,
• Phone 023 9284 1047 and our friendly customer service team will be able to help you find the support you need.
• The helpline is open from 9am-5pm on weekdays and 9am-4.30pm on Fridays.
• Holiday hours: 9am-4pm on Christmas Eve and New Year’s Eve. Closed on bank holidays including Christmas Day, Boxing Day and New Year’s Day.

City Helpdesk

• Phone 023 9283 4092
• Email cityhelpdesk@portsmouthcc.gov.uk

Adult social care and safeguarding

• Admin:
  • Phone 023 9268 0810
  • Email ASCoppdAdmin@portsmouthcc.gov.uk
• Safeguarding:
  • Phone 023 9268 8613
  • Email PortsmouthAdultMASH@portsmouthcc.gov.uk

Children’s social care and safeguarding

• Phone 023 9283 9111 or 023 9268 8793
• Email MASH@portsmouthcc.gov.uk

Council Tax

Before you call us, see if any of the following Council Tax topics apply to your call, as it may be faster and easier for you to resolve your query online.

• Phone 023 9268 8588
• Email localtaxation@portsmouthcc.gov.uk
• Contact us online

Parking

• Phone 023 9268 8310
• Email parking@portsmouthcc.gov.uk
• For parking permits, email parking.permits@portsmouthcc.gov.uk

Recycling and rubbish

• Phone 023 9284 1105
• Email recyclingandrubbish@portsmouthcc.gov.uk
• Contact us online

Anti-social behaviour

• Phone 023 9268 8507
• Email cityhelpdesk@portsmouthcc.gov.uk

Audit and counter fraud unit

• Phone 023 9284 1373
• Email corporatecounterfraud@portsmouthcc.gcsx.gov.uk

Automated Payment line (24 hours)

• Phone 0800 876 6576

Building control

• Phone 01329 824823
• Email bcpartnership@fareham.gov.uk.

Business

• Business (non-domestic) rates
  • Before you call us, see if any of the Business Rates topics apply to your call, as it may be faster and easier for you to resolve your query online
  • Phone 023 9268 8588
  • Email businessratesteam@portsmouthcc.gov.uk
• Business (non-domestic) reminders and summons:
  • Phone 023 9268 8003
  • Email businessratesteam@portsmouthcc.gov.uk
• Business startup and growth support
  • Phone 023 9284 1641
  • Email business@portsmouthcc.gov.uk

Comments, compliments and complaints

• Phone 023 9283 4702
• Email ccc@portsmouthcc.gov.uk

Community learning

• Phone 023 9262 1860
• Email thelearningplace@portsmouthcc.gov.uk

Community services

• Phone 023 9283 4171
• Email cityhelpdesk@portsmouthcc.gov.uk

Councillors

• Contact your local councillor

Council Tax

• Council Tax recovery
  • Phone 023 9284 1447
  • Email centraldebtrecovery@portsmouthcc.gov.uk
• Council Tax support
  • Before you call us, see if any of the Council Tax Support topics apply to your call, as it may be faster and easier for you to resolve your query online
  • Phone 023 9283 4556
  • Email  hbsupportteam@portsmouthcc.gov.uk

Dangerous structures (out-of-hours)

• Phone 023 9283 4244

Election services

• Phone 023 9283 4074
• Email  elections@portsmouthcc.gov.uk

Filming permission requests

• Phone filming@portsmouthcc.gov.uk

Health and safety

• Phone 023 9283 4253

Highways and street cleaning

• Phone 023 9283 4092
• Email cityhelpdesk@portsmouthcc.gov.uk

Housing

• Housing benefit
  • Before you call us, see if any of the Housing benefit topics apply to your call, as it may be faster and easier for you to resolve your query online
  • Phone 023 9283 4556
  • Email hbsupportteam@portsmouthcc.gov.uk
  • Contact us online
• Housing benefit overpayment debt recovery
  • Phone 023 9284 1643
  • Email hbo.debtrec@portsmouthcc.gov.uk
• Housing development
  • Phone 023 9283 4954
  • Email housing.development@portsmouthcc.gov.uk
• Housing office
  • View housing office contact details
• Housing Needs, Advice & Support
  • Phone 023 9283 4989
  • Email: Contact us online
• Private sector housing
  • Phone 023 9268 8369
  • Email psh@portsmouthcc.gov.uk

Leisure cards

• Phone 023 9268 8797

Libraries

• View library contact details

Licensing

• Food premises and licensing
  • Phone 023 9283 4253
  • Email cityhelpdesk@portsmouthcc.gov.uk
• Licensing service
  • Phone 023 9283 4073
  • Email licensing@portsmouthcc.gov.uk

Media centre

• Phone 023 9268 8073
• Email corporate.communications@portsmouthcc.gov.uk

Members services

• Phone 023 9283 4936

Noise and pollution

• Phone 023 9283 4092
• Report noise online

Parks

• Phone 023 9283 4180
• Email parks@portsmouthcc.gov.uk

Pest control

• Phone 023 9283 4251
  

Planning services

• Phone 023 9283 4334
• Email planning@portsmouthcc.gov.uk

Play service

• Phone 023 9284 1101
• Email playservice@portsmouthcc.gov.uk

Port Health

• Phone 023 9268 8653
• Email Porthealth@portsmouthcc.gov.uk

Regulatory services

• Phone 023 9283 4092

Trading standards (business enquiries)

• Phone 023 9283 4092
• Email trading.standards@portsmouthcc.gov.uk

Youth services

• Phone 023 9268 8798
• Email cityhelpdesk@portsmouthcc.gov.uk

Our usual office hours are Monday to Friday, 9am to 5pm. Outside of these hours, you can call the following numbers:

General enquiries: 023 9282 2251

Council buildings: 023 9269 5203

Council tenants: 023 9282 4244

Highways (Colas): 023 9231 0900

Leigh Park housing office

Leigh Park and Wecock Farm housing teams are based at:

• 56 Stockheath Road, Havant, PO9 5HQ

Leigh Park housing team

• Phone 023 9230 6900
• Email cro.leighpark@portsmouthcc.gov.uk

Wecock Farm housing team

• Phone 023 9260 6100
• Email cro.wecockfarm@portsmouthcc.gov.uk

Paulsgrove housing office

• Phone 023 9260 6030
• Email cro.paulsgrove@portsmouthcc.gov.uk
• Address:
  195a Allaway Avenue,
  Portsmouth
  PO6 4HG

Somerstown housing office

Somerstown, Buckland, Landport and Portsea housing teams are based at:

• Tyseley Road, Southsea, PO5 4EZ

Somerstown housing team

• Phone 023 9260 6300
• Email cro.somerstown@portsmouthcc.gov.uk

Buckland housing team

• Phone 023 9260 6500
• Email cro.buckland@portsmouthcc.gov.uk

Landport housing team

• Phone 023 9260 6400
• Email cro.landport@portsmouthcc.gov.uk

Portsea housing team

• Phone 023 9260 6200
• Email cro.portsea@portsmouthcc.gov.uk