Yes, the reuse sales area is open to visitors with an appointment. Book an appointment online
Important information – An administration fee of £16 to apply for a permit to use your own van or a works van has been introduced. You can view more details about this here.
Open 7 days a week, throughout the year, except Christmas Day, Boxing Day and New Year’s Day when the site is closed. Opening hours:
- 9am to 4pm 1 October to 28 February
- 9am to 5pm 1 March to 31 March
- 9am to 6pm 1 April to 30 September
- The site is closed daily from 1pm and 1:30pm
Phone: 023 9238 7015
Booking an appointment to visit the HWRC
You must have an appointment to visit the Portsmouth HWRC. If you visit without an appointment, you will be turned away.
You can book a slot up to seven days ahead, dates beyond that will show as unavailable.
To book an appointment online, locate your HWRC and complete the requested information. You will need to enter the registration of the vehicle you will be bringing to the site. If you bring a different vehicle to the site you will be turned away.
When you book online, we will also ask you to provide your email address. We will use this to email you confirmation of your booking.
To manage flow of traffic into the HWRC, appointments are shown in half hour slots – this is not the amount of time you have to unload your vehicle, as other vehicles will be booked within the same time slot. Please unload as quickly and safely as possible.
Any information you provide will be automatically deleted after 14 days. Your information will not be used for any other purpose. Read our privacy notice
Getting a permit for your van or trailer
If you want to use your own van/work van, please ensure you have a permit from Portsmouth City Council to visit the Portsmouth site, Hampshire permits are not valid*. Permits to use the Portsmouth site are for Portsmouth residents only. Anyone who lives outside of Portsmouth will need to get a Hampshire permit to visit other Hampshire sites.
*Please note that the rules for using a hire van are different, see Does my vehicle need a permit? for more information.
Portsmouth residents will be charged a £16 administration fee when applying for a permit for a commercial-type vehicle. Only one permit per household is permitted and is for household waste only. Please note that permits may take up to 10 working days to be delivered. It is recommended that you wait until receipt of your permit before booking your HWRC slot, as slots are only bookable up to seven days in advance.
To apply for a permit to visit the Portsmouth site – please fill our online form.
Other Hampshire sites have different specifications. If you would like to visit another site in Hampshire please visit Hampshire County Council for specifications and details on obtaining a permit.
Does my vehicle need a permit?
Any vehicle that is principally designed to carry goods, not people, will require a permit:
Van, pick-up or light goods vehicle
Commercial-type vehicles are defined as a vehicle with one or more of the following features:
- No rear windows
- No rear side windows and/or panels in place of rear side windows
- No rear seats
- An open back or any flat back vehicle, with or without a cover
- A back which is separate to the main cab such as a closed cab pick-up
- A single cab pick-up with either two or four seats
Householders who have hired a van for three days or fewer to dispose of their own household waste do not require a permit.
Householders should bring their hire agreement with them and present it to the site staff on arrival.
If you do not know the vehicle registration at the time of booking a slot, please enter HIRE VAN.
Vehicle with trailer
Cars towing trailers of 1.8m or less can access the site without a permit.
If you use a trailer between 1.8m and 3.0m in length you will need to apply for a permit to access the site.
Trailers over 3.0m are not permitted access to the site.
The measurements above apply to the actual trailer ‘box’ area only, and do not include the tow bar or any other attachments.
Where a commercial-type vehicle (such as a van or pick-up) is the only towing vehicle available for a trailer, then the vehicle itself is permitted to access the site without a permit provided it does not carry any waste. It is not permitted for a householder to hold permits for a commercial-type vehicle and a trailer at the same time.
Campervans and converted interiors
If you use a fully fitted campervan to dispose of your household waste you will not require a permit.
You may not require a permit if you drive a van with a converted interior:
- Portsmouth City Council consider a vehicle to be converted if the interior is fitted with permanent living arrangements including a fixed bed and kitchenette
- If the living arrangements in your vehicle are temporary and/or removable the criteria under Van, pick-up or light goods vehicle will be applied to determine if a permit is required
- Heavy goods vehicle
Any vehicle over 3.5 tonnes in weight is not permitted access to the site.
Horseboxes and horse trailers are not permitted to access the site.
Car or 4×4
Cars and 4x4s do not require a permit to access the site.
When the need for a permit is questioned, the decision of Portsmouth City Council is final. We do not use DVLA vehicle classifications to make decisions regarding permit exemption.
Blue badge holders
In exceptional circumstances where it can be demonstrated that your vehicle has been adapted specifically as a result of your disability, an exemption to the permit scheme will still apply. All other Blue Badge holders will be required to possess a valid permit if they wish to use a commercial-type vehicle.
A £16 administration fee applies to each permit application. It costs approximately £16 for each permit to be processed. Previously these permits were issued free of charge, but due to the rising demand for services and ongoing financial pressures, introducing a £16 administration fee is necessary to cover the cost of issuing each permit. The decision to implement the policy change was approved on 15 February 2022 at the full council budget meeting, and the fee is in line with Hampshire County Council charges.
What the permit provides
Permits are for the disposal of your own household waste only. It does not permit the disposal of business waste free of charge (this includes landlords clearing rental properties). For more information on business/trade waste charges, visit the Hampshire County Council website.
One permit allows 12 individual visits to the Portsmouth HWRC within a 12-month period. Once 12 visits have been made, the site staff will retain the permit and householders can reapply for another permit at a cost of £16.
If your permit has expired or all 12 visits have been used (whichever comes first) you will require a new permit.
No more than two permits (enabling 24 visits) may be issued to a household within a 12-month period.
If you own the vehicle to which a permit is assigned, any member of your household or another driver you designate can use the permit to visit the site in that vehicle and dispose of household waste, but this will count as one of the 12 allocated visits on the permit.
If you visit the HWRC more than once in one day, each visit will be counted separately, and your permit marked accordingly.
If you change your vehicle or address
Destroy your existing permit and reapply with your new details (please note this will incur a new administration fee of £16). The permit is only valid for the vehicle that appears on it.
A household may hold only one permit at a time. It is not permissible to apply for a permit for both a commercial-type vehicle and a large trailer.
Before you visit
Before you travel, make sure you have:
- Booked an appointment
- Separated different types of materials – this is especially important when disposing of chargeable waste
- Checked travel times and any restrictions which may affect your journey
- Checked you have a valid permit if your vehicle requires one. Permit holders must have their permits with them, or they will be turned away
- Got your booking confirmation available for site staff to check. This is especially important if you have booked an appointment on the same day as you are visiting
Do not turn up early – there are no breaks between time slots and people from earlier slots may still be on site. Site staff may ask you to re-join the queue or return at your stated appointment time. If you arrive late, site staff may turn you away.
When you arrive
- Please be patient if you have to queue
- Listen to the site staff for instructions on using the site safely
- If you require assistance, please ask a member of staff
- Social distancing on site is encouraged, as well as the use of masks
If you no longer need your slot or need to amend your booking
You can cancel your booking by clicking the link in your confirmation email. If you do not have internet access or need to amend your booking, you can do this by phone on 0300 555 1389
Materials that aren't accepted
Please visit the Hampshire County Council website for full list of accepted/unaccepted materials and charges.
Please visit the Hampshire County Council website for more information on business/trade waste and charges.
Restrictions on site
- To ensure the safety of residents and site staff, you are not permitted to walk your waste in on foot. However, bikes can now book using the booking system – please visit the Hampshire County Council website for more details
- Restricted numbers of vehicles will be permitted to access the site at any one time and site staff will enforce this at the site entrance
- Commercial vehicles are permitted if it is a residents only means of transport, and they have a valid van permit
Please note there is likely to be queuing at the sites, please be patient. There will be zero tolerance of abuse of site staff and staff will be wearing body cameras.
Frequently asked questions
The re-opening of the retail sector will lead to more traffic entering the Port Solent site. In order to manage the demand and reduce queueing traffic, we have joined the booking system introduced by Hampshire County Council.
Appointments can be booked up to 7 days in advance. Appointments will be available in half hour time slots between 9am and 6pm. Dates further than 7 days in advance will be shown as unavailable. We expect demand for appointments to be high, so please be patient if you cannot get a slot straight away. We are working to enable as many residents as possible to safely visit the HWRCs.
It’s easy to cancel a booking if you change your mind or can’t make a slot anymore. As long as you cancel your slot the day before, we can allocate it to someone else who needs it. You can cancel your booking by clicking the link in your confirmation email. If you don’t have internet access, you can do this by phone on 0300 555 1389.
There is a limited number of spaces available for each half hour time slot, however there may still be a queue to enter the site
Appointment bookings are shown in 30-minute time slots. This does not mean you have 30 minutes to unload as other vehicles will be booked within the same time slot. The 30-minute time slot means you should arrive within that 30-minute window. For example, if you booked an appointment in a 0900-0930 time slot you cannot arrive earlier than 0900 or later than 0930. We ask residents to unload as quickly and safely as possible.
There are no breaks between time slots and people from earlier slots may still be on site. Site staff may ask you to re-join the queue or return at your stated appointment time. If you arrive late, site staff may turn you away.
When booking online, put ‘HIRE VAN or HIRE VEHICLE’ in the vehicle registration field and the site will have that information to hand when you arrive. Please make sure you have your hire agreement/documentation with you when you visit.
Please refer to the section above, titled Does my vehicle need a permit?
If you require assistance, please ask a member of staff. Alternatively, you can take a member of your household with you to help with heavy or bulky item.
The practice of pedestrians walking into HWRCs has always been discouraged and we would always politely advise that waste is not walked into any site. However, bikes can now book using the booking system.
A restricted number of vehicles will be permitted to access the site at any one time to ensure that social distancing is maintained, and site staff will enforce this at the site entrance. The exact number will vary on a site-to-site basis depending on the size and layout of the sites.
We recommend that residents wear gloves and sturdy shoes for their own safety.
Avoid a trip to HWRC
Did you know you can get your garden waste collected fortnightly for a fee? Visit the Green Waste Club for more information.