Appeals, complaints and redress
Tacit consent
Tacit consent will apply. This means that you will be able to act as though your application is granted if you have not heard from the local authority by the end of the target completion period of a maximum of 42 days.
Failed application redress
Please contact Portsmouth City Council in the first instance:
- call 023 9268 8367
- email licensing@portsmouthcc.gov.uk
If your application is refused, you may appeal against the decision to the Secretary of State within 14 days of the notice.
Licence holder redress
Please contact the council:
- call 023 9268 8367
- email licensing@portsmouthcc.gov.uk
If your licence is revoked, you may appeal against the decision to the Secretary of State within 14 days of the notice.
Consumer complaint
We would always advise that in the event of a complaint the first contact is made with the trader by you – preferably in the form a letter (with proof of delivery).
If that has not worked:
- if you're in the UK, Adviceguide will give you advice
- outside the UK contact the UK European Consumer Centre
Please contact the council:
- call 023 9268 8367
- email licensing@portsmouthcc.gov.uk