Appeals, complaints and redress
Failed application redress
Please contact us in the first instance: call 023 9283 4607 or email licensing@portsmouthcc.gov.uk.
Licence holder redress
Please contact us in the first instance: call 023 9283 4607 or email licensing@portsmouthcc.gov.uk.
Consumer complaint
We would always advise that in the event of a complaint the first contact is made with the trader by you – preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Adviceguide (external link) will give you advice. From outside the UK contact the UK European Consumer Centre (external link).
Other redress
If a licensing authority decides to issue a counter notice in relation to a standard TEN, a premises user can appeal against the decision. Equally, if a licensing authority decides not to issue an objection notice in relation to a standard TEN the police or environmental health can appeal the decision. Appeals must be made to the local Magistrates’ court within 21 days. An appeal may not be brought later than five working days from the day of the planned event.