On this page, you’ll find answers to frequently asked questions about Telecare.
It’s a simple, personal alarm system that connects you to a support centre, 24 hours a day, 7 days a week.
A pendant or falls detector is worn around your neck or wrist. If you find that you need help, just press the button on the pendant or the button on the alarm unit.
The alarm unit will connect you to a support centre via your telephone line. You can talk to the operator through the alarm unit which contains a sensitive microphone. This allows your voice to be heard even at a distance.
As well as the basic Telecare Alarm and Pendant/Falls Detector, we can also install a wide range of other equipment.
We will ask for the names, addresses and telephone numbers of the people who will respond to your alarm calls and provide the help you need. We will also ask for your GP’s details, your next of kin and relevant medical
All information is kept completely confidential.
Connection takes around 90 minutes. We will show you how to use the system and answer any queries you may have. The appointment will also include a free home safety check of the property and advice or guidance will be provided.
The weekly charge includes the installation and the rental of as much equipment as you require and for our support centre to answer all calls 24 hours per day, 7 days per week. There are no additional/hidden charges.
- Stand Alone – Rental £4.50 per week.
A portable alarm unit which alerts an on-site carer to a triggered telecare device without the need for a telephone line or control centre intervention.
- Telecare Basic – Rental £6.54 per week.
We require the contact details of at least two people who live locally to respond to your emergency calls both day and night.
- Telecare Plus – Rental £8.79 per week.
We require the contact details of at least 2 people who live locally to respond to your emergency calls during the day (6am – 9pm). However, during the night (9pm – 6am) the City Council’s Telecare Night Response Service will respond.
- Telecare 24hr Response – Rental £10.00 per week.
Telecare 24 Hour Response – Portsmouth City Council will respond to your emergency calls 24 hours a day, 7 days a week.
In all packages a FREE key safe is provided . This service is available to residents within the PO1-PO6 area only. Prices are correct as of 1st April 2020.
Portsmouth City Council is a member of the TSA, the industry body for Technology Enabled Care (TEC). TSA represents the largest industry specific network in Europe and brings together a growing membership of organisations across local government, health and the private sector.
To find our more you can visit the TSA website.
We are different from our competitors because we provide free installation of all equipment with no hidden costs.
If you require further equipment at any time this can be installed free of charge. Any repairs or maintenance required is also carried out with no extra costs.
Contact us to discuss any queries you have or to arrange a no obligation free demonstration:
Call: 0800 731 2228