Quarterly and annual reports
Read our quarterly and annual performance reports to see how Portsmouth Homes is performing and what we’re doing to improve services.
Introducing your new resident performance report
Your report, redesigned with residents
Welcome to the new Portsmouth Homes performance report. This report has been redesigned with residents to make it clearer, easier to understand and more focused on the areas that matter most to you.
Every quarter, we share information about how our services are performing, what we’re doing well, where improvements are needed and the actions we’re taking to make things better. We want residents to be able to see how we’re performing and hold us to account for the services we provide.
Your feedback matters
This page isn’t one way communication. We want to hear what you think. If something here doesn’t look right, if you want more explanation, or if there’s something you think should be included in future updates, please let us know.
Your views help us improve how we report on performance and how we deliver services.
To give feedback about the performance report, you can take part in our survey online, or email housing.engagement@portsmouthcc.gov.uk with your comments. Survey closes on 31 October 2026.
Reporting periods
- quarter 1: 1 April to 30 June
- quarter 2: 1 July to 30 September
- quarter 3: 1 October to 31 December
- quarter 4: 1 January to 31 March
Current report
This report covers quarter 1 2026/27 (1 April to 30 June 2026). If you cannot access the PDF, read the key report highlights below.
How to read the report
Each section includes:
- a performance measure and why it matters
- a red, amber or green (RAG) rating to show performance at a glance
- commentary explaining performance and any improvement activity
Some information is included for context only and does not have a RAG rating.
What the ratings mean:
- green – good, performance is meeting expectations
- amber – performance is being monitored and action is being taken where needed
- red – performance needs improvement and action is being taken
- no rating – information is provided for context and is not a performance measure
Quarter 1 2026/27 report highlights
Our latest performance report shows how Portsmouth Homes performed between April and June 2026. Below are some of the key results and improvement activities.
Repairs and maintenance
- 98.7% of emergency repairs were completed within 24 hours
- 95.1% of urgent repairs were completed within 3 working days
- routine repair performance improved to 95.1%
- resident satisfaction with repairs remained high
- overdue routine repairs reduced from 439 to 332
Home safety
- fire risk assessment compliance remained at 100%
- electrical safety compliance improved to 97.1%
- work is continuing to improve gas safety compliance
- stock condition surveys are being carried out to improve Decent Homes assurance
- damp and mould performance remains a key area for improvement
Supporting residents and neighbourhoods
- tenancy support teams opened 40 new support cases
- money advice services supported residents with over £129,000 in one-off benefit gains
- 99.9% of neighbourhood inspections were completed as planned
- most neighbourhood and environmental issues were resolved within target timescales
Listening and improving
- resident feedback helped shape policies and service improvements
- complaint learning is being used to improve communication, repairs and contractor performance
- residents continue to influence services through focus groups, consultations and scrutiny activities
What we’re doing next
- improving our response to damp and mould cases
- completing stock condition surveys across all homes
- working with contractors to improve gas safety compliance
- continuing to use resident feedback to improve services
Housing annual reports
Our annual reports provide a summary of the work completed during the year and include the performance information we are required to submit to the Housing Regulator.