Landlord annual complaints report 2025-26
This report explains how Portsmouth Homes handled complaints and compliments between April 2025 and March 2026, what we’ve learned, and the steps we’re taking to improve our services for residents.
Read the landlord annual complaints report 2024-25 (PDF).
Complaints self assessment
We have assessed ourselves against the Housing Ombudsman’s complaint handling code.
View our complaints handling code self-assessment (PDF, 479.55KB).
Our Complaints Lead will seek to act upon the areas identified for improvement, ensuring that learning from complaints leads to better resident outcomes.
Landlord performance report - Housing Ombudsman
This report from the Housing Ombudsman shows how Portsmouth City Council performed as a landlord from April 2024 to March 2025, including how complaints were handled and how our results compare to national standards.
View the Housing Ombudsman landlord performance report (PDF).
Housing Ombudsman decisions
Search Housing Ombudsman decisions to see rulings on housing complaints, and use the search box to find cases involving Portsmouth City Council.
Statement from member responsible for complaints
Councillor Darren Sanders, Cabinet Member for Housing & Tackling Homelessness, has provided the following statement to the Housing Ombudsman on 30 September 2026:
"I can confirm that the Landlord Complaints Annual Report was presented to me, in my capacity as Cabinet Member for Housing and Tackling Homelessness, at the Cabinet meeting held on 23 September 2026.
The Assistant Director of Housing presented the requested documentation, which was duly noted. I am satisfied with the information provided and welcome the continued focus on using learning from complaints to drive service improvements and enhance outcomes for residents."