New national restrictions are in place. Make sure you know what to do to Protect Portsmouth.
Looking after your council property is the responsibility of both you, the tenant, and Portsmouth City Council, the landlord.
Discover here which parts of your home are your responsibility and which the council’s, how to let us know something needs repair, as well as more information about what to do if you want to make improvements to a council property.
For further information, contact us at Housing to find your local area office.
Portsmouth City Council is responsible for maintaining the structure of your home and the installations in your home.
The structure includes, for example:
We are not be responsible for repairs needed because of misuse, damage or neglect by you or any member of your household, any visitors or pets.
The installations in your home include, for example:
We are not be responsible for repairs to any installations fitted without our written consent.
The council is also responsible for communal areas:
As a council tenant or leaseholder, your responsibilities include the inside of your home, any attached structures and any private garden or yard.
Maintenance of your home
Your responsibility to help us maintain your home is:
Alterations to your home
You must have the prior written agreement from us before you carry out alterations to your home. We will not withhold agreement without good reason. Alterations that require prior written agreement may include:
You are responsible for the reinstatement of any unauthorised or unsafe alterations that you have made.
During office hours 8:30am to 5pm Monday to Thursday and 8:30am to 4pm Friday contact your local area housing office to report a repair to your property or its communal areas. Contact the out of hours team at all other times on 023 9282 4244.
When reporting a repair it will help if you have the following information to hand:
You must let us, or our contractors, into your home to diagnose and carry out repairs if we give you a reasonable notice period. This includes inspecting and servicing the gas supply and any gas appliances, which must happen once a year by law.
If a repair must be carried out immediately because of a risk of personal injury, damage to our property or others’ property, we reserve the right to enter without giving you notice.
It is usual for a leaseholder to contribute a share of any repair costs that relate to the structure of the building, including windows and external doors.
Alternatively, you can request a repair to your housing property online.
Portsmouth City Council is responsible for maintaining and improving all housing properties. We continually assess their condition and have a schedule of maintenance programmes, such as replacing windows on groups of properties.
For information about planned maintenance schemes in your area, contact the property manager at your area office.
We will discuss with you any major changes or issues that affect your home, If we carry out major work to your home, we always try to arrange it so you can stay there while the work is being done. Very occasionally, though, we may to do some work which means you have to move to temporary accommodation (as it’s our property we have the right to do this).
We will do our utmost to arrange temporary accommodation which suits your needs, and will try to offer similar property in an area of your choice. Where choices are limited, we will make a reasonable offer based on what’s available. Whatever happens, you will not be charged any additional rent on top of what you were paying, and you might be entitled to a disturbance allowance.
Once a repair is completed and after any planned maintenance is done, we will ask for your feedback. The contractor or a council representative should invite you to score the service you received, and ask for any improvement suggestions.
As time moves on, you may wish to make changes to your home, for example altering the layout of your living space. Generally, the council is quite happy to approve any home improvement work that you plan to do.
However, some work needs planning permission or building control approval. So, to make sure you don’t do anything we’d object to, you must first contact us to get written approval before you start.
Here are some examples of home improvements you must contact us about in advance:
If inappropriate or unsafe work is carried out without our approval, we can force you to reverse it – so it makes sense to be sure about what you are doing before you start.