You can book a treatment online, and pay upfront by card.
If you need to pay another way, book a treatment via the city helpdesk on 023 9283 4251 (9am to 4pm weekdays).
You can change or cancel your appointment.
Prices (including VAT):
If you need an extra visit, you will need to pay for this during the third visit. Otherwise, when the officer leaves the property the job will be closed, and you’ll need to pay the full price to start a new treatment.
You will need to pay the full charge upfront for all rodent treatments which includes a £10 non-refundable callout charge should we not treat.
Please note, if you agree a pest control appointment then miss it, this will count as one of your visits. If two visits are missed, your treatment will be cancelled.
If you live in a rented property, your landlord will need to contact us to arrange a date, and pay for the treatment at the initial booking stage. Commercial charges will apply.
This does not include Housing with Multiple Occupancy (HMOs).
If you live in a housing association, we won’t be able to treat your property. Contact your housing association for more information.
We do not ask that you do anything specific to prepare for our visit, but after we visit you can help prevent re-infestation by:
We treat with mouse bait – poison. This is contained in tamper-resistant boxes and placed out of sight, for example at the back of cookers or fridges or under units, so that your child or pet will not be harmed.
If you have not seen mice in your property, other signs that may indicate that you have them include:
The most common mouse is the house mouse. This mouse likes to live in close proximity with humans, as we provide them with a warm home that is more hospitable than the outside world and the opportunity of food.
It may be that you have food about the house that is easily accessible, or you may have gaps under your doors or walls. Anywhere that you can put a pencil through, a mouse can get through.
If you have mice, you can help solve the problem yourself with the simple tips below:
Look from the inside and outside – any holes need to be filled as soon as possible. Use wire wool, not a soft material like expanding foam. For larger holes use something more substantial such as cement. Although this might prevent the mice within your home from leaving, it will help ensure further mice don’t follow them inside.
Mice are excellent climbers and will easily climb cavity walls to gain access to lofts. Proofing such areas will be difficult but you should try and ensure your rooms are protected and well sealed.
