Book a treatment
You can book a treatment online, and pay upfront by card.
If you need to pay another way, book a treatment via the city helpdesk on 023 9283 4251 (9am to 4pm weekdays).
You can change or cancel your appointment.
Prices
Prices (including VAT):
- standard rate - £65.49 for up to three visits, £19.86 for extra visits.
- reduced rate - £32.74 for up to three visits, £9.92 for extra visits (this rate is for customers who receive qualifying benefits including pension credit, income support, jobseekers allowance, housing benefit or Council Tax support and Universal Credit)
If you need an extra visit, you will need to pay for this during the third visit. Otherwise, when the officer leaves the property the job will be closed, and you'll need to pay the full price to start a new treatment.
You will need to pay the full charge upfront for all rodent treatments which includes a £10 non-refundable callout charge should we not treat.
Please note, if you agree a pest control appointment then miss it, this will count as one of your visits. If two visits are missed, your treatment will be cancelled.
If you live in a rented property, your landlord will need to contact us to arrange a date, and pay for the treatment at the initial booking stage. Commercial charges will apply.
This does not include Housing with Multiple Occupancy (HMOs).
If you live in a housing association, we won't be able to treat your property. Contact your housing association for more information.
What you need to do before treatment
We do not ask that you do anything specific to prepare for our visit, but after we visit you can help prevent re-infestation by:
- block all small holes with wire wool
- repair any external defects such as gaps around waste pipes, broken airbricks, missing bricks
How we treat it
We treat with mouse bait - poison. This is contained in tamper-resistant boxes and placed out of sight, for example at the back of cookers or fridges or under units, so that your child or pet will not be harmed.
Check if you have mice
If you have not seen mice in your property, other signs that may indicate that you have them include:
- droppings
- evidence of food being eaten by them in the home
- scratching noises or marks may be an indication, but rats, squirrels or birds could also be responsible
Why you have mice
The most common mouse is the house mouse. This mouse likes to live in close proximity with humans, as we provide them with a warm home that is more hospitable than the outside world and the opportunity of food.
It may be that you have food about the house that is easily accessible, or you may have gaps under your doors or walls. Anywhere that you can put a pencil through, a mouse can get through.
What to do if you have mice
If you have mice, you can help solve the problem yourself with the simple tips:
- While the treatment is taking place, wash all surfaces with an antibacterial cleaning agent before preparing food.
- Clear away food after eating and do not leave crumbs.
- Store all food within sealed containers.
- Take steps immediately to stop mice from entering your home. This is called proofing. Check all rooms for holes, particularly around water pipes, waste pipes, electrical cables and skirting boards.
Check both the inside and outside of your home for any holes and fill them as soon as possible. Use wire wool rather than a soft material like expanding foam. For larger holes, use a more substantial material such as cement.
Although this might prevent mice already in your home from leaving, it will help stop more mice from getting in.
Mice are excellent climbers and can easily climb cavity walls to gain access to lofts. Proofing these areas can be difficult, but you should try and ensure your home is well sealed and protected.