- a person who receives the services or has received the service, the service user
- someone acting on behalf of the service user with their consent
- a person who is affected or likely to be affected by the actions or decisions made by adult social care
You can contact us in the following ways:
by phone on 023 9284 1172
in person by making an appointment on the above number
by writing to: The Complaints Manager for Social Care, Portsmouth City Council, 5th Floor, Civic Offices, Guildhall Square, Portsmouth, PO1 2EP
by using our postage-paid comments, compliments and complaints form which can be obtained by calling the above number or printed using the link at the bottom of this page
by sending an email to firstname.lastname@example.org
We take complaints very seriously, while we try to provide a good service, we know that sometimes things go wrong. We have developed a complaints procedure in response to this. We aim to sort out complaints quickly and fairly and we will try to sort out any mistake or misunderstanding straight away. Sometimes it may take longer but we will let you know how long it will take.
It is always helpful from the outset to know what you want us to do to put things right.
Making a complaint will not affect your right to receive our services.