You have the right to complain about anything that makes you unhappy, upset or angry. It’s OK to complain, you won’t get into any trouble.
That might be:
- feeling that your race, culture, religion or sexuality is not being respected
- being moved from where you live without anyone talking to you about it
- being bullied
- feeling uncared for
- being touched in a way that feels wrong
- having no say in important decisions about your life, or your child’s
- our staff’s attitude or behaviour
- anything to do with the way social care looks after you or your child
You can contact us in the following ways.
- by phone on 023 9284 1172
- in person by making an appointment on the above number
- by writing to The Complaints Manager for Social Care, Portsmouth City Council, 5th Floor, Civic Offices, Guildhall Square, Portsmouth, PO1 2EP
- by using our pre-paid comments, compliments and complaints form, Your Shout! which can be obtained by calling the above number or by clicking on the link at the bottom of this page
- by sending an email to csccomplaints@portsmouthcc.gov.uk
- by telling your advocate what the problem is