England is now subject to National lockdown: Stay at Home restrictions. You must stay at home.
Portsmouth City Council complies with the Data Protection Act and the GDPR and is registered with the Information Commissioners Office (ICO) as a Data Controller.
This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.
The council will collect and use your personal information in order to provide you with telecare services under powers given to us by the Care Act 2014 and to comply with our obligations under Contract with you to provide telecare equipment and services. We collect information before, during and after your assessment in order to provide you with a service that is suitable to your needs.
The information we gather during your assessment is securely recorded and stored on Jontek, our electronic assisted living platform for monitoring telecare. This includes information about your current concerns, any risks identified and the type of Telecare equipment that can be used to help you to manage these risks.
Portsmouth City Council’s Telecare Service is delivered by Southampton City Council. This means that both parties are Joint Data Controllers for the information we hold about you as part of the Telecare service. Our Telecare equipment is connected to Southampton City Council’s monitoring centre through your telephone line. The Monitoring Centre access your information on our electronic assisted living platform to help them to assess an emergency or problem and to manage it as quickly and effectively as possible, including all relevant information about you that has been recorded as part of your Telecare Assessment.
Portsmouth City Council will only collect the personal information needed to provide the Telecare service to you. We will collect your name, contact details, physical and mental health conditions, financial details for payments, social care information, information about your day to day activities, contact details of your GP, formal and informal domiciliary care arrangements, living circumstances, property type and ownership. We will also collect names and contact details for agreed Responders, or a point of contact for assessment or installation visits.
Portsmouth City Council will use the information about you to:
Portsmouth City Council will keep your personal information for the duration you are a Telecare customer. When you cancel your service with us your data will be archived and the data is then held securely for a further six years. We are required to keep this information for this period of time in accordance with Section 5 of the Limitation Act.
Portsmouth City Council will provide access to your information to:
Under the Data Protection Act 2018, you have the right to request access to all of the personal information that we hold about you. Under certain circumstances, you also have rights to:
If you wish to exercise any of the rights set out above, please contact:
Data Protection Officer
Portsmouth City Council
Telephone: 023 9282 2251
Portsmouth City Council’s general Data Protection privacy notice contains further information about how the Council collects and uses personal information.
If you would like to discuss anything in this privacy notice, or if you have a concern about the way we are collecting or using your personal data, please contact the City Council’s Data Protection Officer, as per the contact details above.