The council will collect and use your personal information in order to provide you with telecare services under powers given to us by the Care Act 2014 and to comply with our obligations under Contract with you to provide telecare equipment and services. We collect information before, during and after your assessment in order to provide you with a service that is suitable to your needs.
The information we gather during your assessment is securely recorded and stored on Umo, our electronic assisted living platform for monitoring telecare. This includes information about your current concerns, any risks identified and the type of Telecare equipment that can be used to help you to manage these risks.
Portsmouth City Council’s Safe at Home Service is delivered by Astraline Ltd. This means that both parties are Joint Data Controllers for the information we hold about you as part of the Safe at Home service. Our Telecare equipment is connected to Astraline Ltd’s monitoring centre through your telephone line. The Monitoring Centre access your information on our electronic assisted living platform to help them to assess an emergency or problem and to manage it as quickly and effectively as possible, including all relevant information about you that has been recorded as part of your Telecare Assessment.